Problem

On some systems video does not play in the SeaTube, Digital Fishers, or Camera Control applications.

Solutions

Try any of the following steps to solve the video problem:

  1. Make sure your are using the right address:

    Use this...Instead of this...
    https://data.oceannetworks.ca/SeaTubehttp://dmas.uvic.ca/SeaTube
    https://data.oceannetworks.ca/ExpeditionManagementhttp://dmas.uvic.oceannetworks.ca/ExpeditionManagement
    https://data.oceannetworks.ca/DigitalFishershttp://dmas.uvic.ca/DigitalFishers
    https://data.oceannetworks.ca/Camera?cameraid=xyzhttp://dmas.uvic.ca/Camera?cameraid=xyz
  2. Reload your browser cache:
    1. Windows: ctrl + F5
    2. Mac/Apple: Apple + R or command + R
    3. Linux: F5
       
  3. Make sure you're using an up-to-date modern browser. Ocean Networks Canada supports the latest versions of:
    1. Firefox (seems to work best)
    2. Chrome
    3. Edge
    4. Safari

  4. In some regions of the world, SeaTube Pro videos do not play because a related Google Map service is blocked. To work around this issue, use VPN to access SeaTube Pro.
  5. If you can't find the answer you're looking for, you may report all your issues by going to Oceans 3.0 Data Portal and clicking Request Support button available for each application.